Fix desperately needed for double-premium withdrawals in Washington health exchange

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C.R. Douglas talks with state Insurance Commission about Health Exchange


SEATTLE (AP) — It has taken all week to fix the latest computer problem with the Washington health exchange.

On Friday, the 13,000 customers who had double or triple their insurance premiums withdrawn from their bank accounts will get their money back.

Exchange officials say it will take longer to arrange for reimbursement of other associated costs, such as bank overdraft fees.

Chief of staff Pam MacEwan says the problem was discovered Tuesday morning, when someone saw the exchange had too much money in its bank account.

It was caused by a software update that introduced some new code.

MacEwan says exchange staff have been working around the clock to fix the problem and put money back into people’s bank accounts.

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