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Officials apologize for health care website problems

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WASHINGTON — The Secretary of Health and Human Services, Kathleen Sebelius, apologized several times in front of lawmakers Wednesday morning for the persistent problems many Americans are facing as they try to access the new affordable healthcare.

Sebelius met with the Energy and Commerce Committee to discuss the latest with, the online national marketplace for health insurance.

In her opening remarks, Sebelius said, “In these early weeks, access to has been a frustrating experience for way too many Americans including many who have waited years, and in some cases their entire life, to have the security of health insurance. I am as frustrated and angry as anyone with the flawed launch of, a website separate of the government one, was also down early Wednesday.

Sebelius went on to say that she is the one to blame for the persistent issues.

Pool“So let me say directly to Americans, you deserve better. I apologize. I’m accountable to you for fixing these problems and I’m committed to earning your confidence back by fixing the site. We’re working day and night and we’ll continue until it’s fixed.”

Since its launch on October 1st, has been crashes for thousands of people. At the time this article was published the website was down. When working, the website has also displayed incorrect information at times and runs extremely slow.

The White House has hired a number of experts to correct the problems but has not issued a timetable on when the site will be fully operational.

For further information on this story, head to CNN’s article.

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  • Voter

    It's apparent the Republicans are still doing everything they can to make the ACA fail. The GOP doesn't care about the average American and will be voted out of office in the next two elections.

  • My View

    Funny Sebelius can't answer any question that the Republicans ask, but has a pat answer for every question that the Democrats ask. Anybody that can't tell this is rehearsed is brain dead.

    The affordable heath care act is a violation of my right to life, liberty, and the pursuit of happiness. Anybody in the three branches of government that doesn't think so, should be hung for treason.

  • DavidKaye

    SHAME SHAME SHAME on the media (and the republican'ts who just want to kill the ACA) for making this whole website issue seem so dire and more important than it is!!!

    The coverage doesn't even take effect until the first of the year and the deadline to signup is even further out. Any new site, especially one with this scope and the KNOWN volume it would get, is going to have problems on launch and the bigger the scope/volume the more possible problems.

    I agree it sounds like the administration might have added to the problem if, according to some testimony, they were making changes up to the last minute and did not give enough time for testing. But, every story about somebody who is going to lose their 'cheap' coverage, show they can find better and even cheaper coverage thanks to the ACA.

  • Lou

    Reminds me of President Bush ramming the Medicare Prescription Drug, Improvement, and Modernization Act (medicare plan D) down our throats and adding to the national deficit. On the other hand, the ACA is actually figured into the budget and is supposed to help reduce the deficit.

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