911 service restored in Washington after statewide outage

Police Arrest Riot Suspects

Command in Lambeth after receiving a record number of calls during this week’s recent riots on August 12, 2011 in London, England. Over 1,000 people have been arrested since the rioting began on August 6th.

OLYMPIA – 911 call service in Washington and Oregon was restored around 7:45 a.m. after an outage affected all of Washington state and most of Oregon Thursday morning.

CenturyLink, the company that provides the 911 service, said the outage happened sometime between 1 a.m. and 1:30 a.m. when system updates failed and brought the system down.

Jen Kampbell, a spokesperson for CenturyLink, said they are investigating the cause of the outage, which seemed to come and go intermittently throughout Washington until 7:30 a.m.

Those who weren’t able to get through to 911 were asked to call the respective agency’s ten-digit emergency number. For a complete list of emergency numbers, grouped by county, click here.

We will update this story as more information becomes available.

Emergency Contacts outside of 911: 

  • King County Sheriff: 206-296-3311
  • Washington State Patrol: 425-401-7798
  • Pierce County: 253-798-4722
  • Pierce County Sheriff: 253-798-4722
  • Snohomish County: 425-775-4545
  • Thurston County: 360-704-2740
  • Skagit County: 360-336-3131
  • Grays Harbor: 360-533-7880
  • Island County: 360-679-9567
  • Whatcom County: 360-676-6911
  • Lewis County: 360-740-1105
  • Clark County: 360-696-4461
  • Cowlitz County: 360-577-3098
  • Clallam County: 360-417-4970

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5 comments

  • guest

    really didn't think it was necessary to wake everyone up at 3:30 am with an automated call to tell them 911 was down. that was just stupid and rude!

    • sv1g

      I didn't get that call but I saw the electronic sign above the freeway with the message on it this morning. It said don't call 911 for an emergency and gave a phone number to call instead. Was I really supposed to remember the number or find something to write it on while I'm going 65mph on the freeway???

  • Alicia

    I didn't get the call at 3am either, but I did have someone break into my house at 1:45…and got a busy signal 37 times in the 20 minutes I was trying to call 9-1-1. I had to face an intruder in my home knowing that there was no one on their way to help me. This is completely unacceptable.

  • Walt

    I didn't get the call either, but on another issue… Couldn't the article publisher find a more suitable photo/caption to go with this article? A command center shot from the London riots 3.5 years ago would have been fine without the description.