SEATTLE -- The maker of the popular Tommee Tippee Sippee cup announced major changes to its cup design after hundreds of parents lashed out on Facebook over moldy tops.
The company will replace parts of the sippee cups or provide concerned parents with a brand new product.
In the company statement, Tommee Tippee said:
"Child health and wellbeing is at the heart of everything we do, and we’re taking the current concerns around our Sippee cups very seriously.
"We’ve sold millions of Sippee cups globally and continue to receive great feedback, but we know from recent social media posts that some people have had problems cleaning the valve. For this we sincerely apologise.
"We want everyone to be happy with our products and we always want to exceed expectations. We’ve therefore listened to our customers, and will be launching a new Sippee cup in the next few months.
"The new cup will have a two piece valve that can be used with different types of liquid, and is easier to clean.
"In the meantime, we are making transparent, see-through valves (see photograph) immediately available to any parents that have concerns. The see-through valve will enable parents to see inside, and give them confidence that the valve is clean, when used in line with recommended instructions.
"Alternatively, we will be happy to provide parents with a different style cup if they’d prefer. Either option will be provided free of charge.
"Anyone that would like a see-through valve or alternative cup should contact our Careline toll free on 1-877-248-6922, and one will be sent as quickly as possible.
"The reported problems only relate to the one-piece valve on the Sippee range of cups, and do not affect any other Tommee Tippee product."
A range of FAQ’s and videos to help parents care for their cups and valves can be found at http://www.tommeetippee.us/support/faqs/one-piece-valve-cup/