Comcast’s major outage is over
Comcast’s nationwide outage has ended.
For several hours on Monday, Comcast’s TV, Internet and phone service was disrupted for customers across the country.
In a statement, Comcast called it a “temporary network interruption” that affected “a number of markets, but not all customers [and] not all services were impacted.”
The company did not say how many of its more than 27 million customers were impacted.
A map of reported service interruptions from Downdetector, which aggregates outage complaints on social media, showed problems occurred in regions all over the country. Complaints spiked at around 9 a.m. ET and subsided in the early afternoon on Monday.
Comcast said that it had repaired the problem a little after 1 p.m., but its engineers continued to return services to normal throughout the day.
Comcast service outages sent social media ablaze with complaints from areas across the country.
The TV and Internet provider’s customer service account, @comcastcares, was responding to an onslaught of unhappy customers on Monday.
A slew of Twitter and Facebook users said the service hotline wasn’t allowing customers to get in touch with a representative.
Most of the complaints said that none of Comcast’s high-definition, or HD, TV channels were accessible. Others reported that their home phones lines were beeping and others couldn’t access the Internet or their Xfinity, or Internet-based television, accounts.
One customer service representative said on Twitter that transmission issues were to blame and the company was “working on redirecting our feeds” and “most areas are back up” as of 12:15 pm ET.
Comcast signed on 89,000 new cable subscribers last quarter. That was its best performance in eight years.