King County Metro Bus removes noisy announcement after passenger complaints
KING COUNTY – The new messages heard on King County Metro bus systems asking riders to hold on in different languages, stay behind the yellow line and that illegal activities are recorded were pulled from buses Sunday evening after riders complained they were too frequent and too loud.
King County Metro implemented the new public service announcements to improve safety of their customers. The announcement were activated every time the bus door closed, or in cases of longer trips, every five minutes.
This proved to be too much and too loud for several passengers who took to social media over the weekend and complained.
Sunday evening, King County Metro said in a release, “You heard our PSAs, and we heard from you” letting customers know their complaints had been heard.
They will be reassessing the volume, frequency and tone of the announcements before moving forward with implementing them again or any new ones.
Most buses will get the fix on Sunday, but they did warn that a few that still have the announcements might make their way into Monday morning’s commute.