NEW YORK — A Starbucks employee was fired after a video of her ranting at a customer at a store in New York City went viral.
NBC 4 New York reports customer Ruby Chen was at the center of the employee’s anger. Chen complained about the incident and posted the video on Starbucks’ Facebook page.
Chen says she ordered a Frappuccino and was pulling up the Starbucks app on her phone to pay. The Starbucks employee asked her name for her order. Chen says she didn’t hear her, at which point the worker began shouting at her.
The shift manager can be heard in the video accusing the customer of stealing a treat. But when the woman offers to pay, the manager refuses to accept it.
“Now give me the straw, and leave,” the manager can be heard screaming. “You’re not gonna be served here. Bye.”
Starbucks offered an apology in the comment section of the Facebook post, saying the employee has been fired.