WOW! Alaska Airlines employee buys plane ticket for stranded passenger out-of-pocket

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SEATAC, Wash. — An Alaska Airlines employee went to great lengths to make sure a traveler arrived home — by paying for her ticket out of her own pocket.

Vancouver B.C.’s News1130 reports that Miriam Thomas was trying to return home from a business trip last week, when her ticket was cancelled by Delta Airlines due to unscheduled delays and other issues. She was told she wouldn’t be able to fly from Seattle to Vancouver until the next day.

The passenger says she checked in with Alaska Airlines to see if there was any flight Thomas could take that day to get home. That’s when an Alaska employee paid for her ticket to get on the next flight to Vancouver.

Thomas told the station, “She’s filling (a form) out and I thought she just had these free passes. At one point her coworkers were standing behind her saying ‘Judy! Judy! You don’t have to do that.’ And she says ‘You know what, I’m paying it forward, it’s OK.’ At this point I realize something is up and she pulls out her credit card and starts putting in her credit card information.”

“She paid for my ticket, she paid for me to get home. She didn’t know me at all. I was sitting up at the gate waiting for the flight and she came by asking me how I was and offered me money for coffee. I was boarding and I thanked her again and she hugged me. It was amazing. She didn’t need to do that at all, she took care of me.”

Thomas was returning from a business trip to southern California. She says the outbound Delta flight also had issues, and she was forced to stay in a hotel an extra night while those issues were sorted out.

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6 comments

  • VoiceOfReason

    Knowing some Alaska Airlines employees this doesn’t surprise me. We’re fortunate to have such a great airlines in our back yard.

  • tootietuttle

    i’m still confused as to why the Alaska employee would pay for a ticket that most businesses would pick up the tab for anyway…

  • Stacy

    If it was a Business trip, it seems the company would cover any costs. Also, Delta would be responsible for booking her on another airline if the next Delta flight wasn’t available until the next morning due to airline issues. Only time the airline won’t cover it is if the delay or cancellation was due to weather, but this sounds like it was just a flat out cancellation by Delta and then she was told she would have to wait until the next day, which means Delta then needs to contact other airlines to see if there is availability to get the passenger out the same night they were scheduled.
    Had it happen to me a couple years ago and they called 3 airlines until one had a seat for me to leave that night.