Airlines report problems as booking system goes down
SEATTLE — The computer booking system used by major U.S. airlines malfunctioned Friday, and passengers at several airports reported delays in boarding. Airlines affected reportedly include Alaska, American, Hawaiian, JetBlue and WestJet.
The system, known as Sabre, “had a brief technical issue that impacted multiple carriers,” American Airlines said in a statement.
Sabre, said the outage happened at about 9 a.m. PT. It said about an hour later that its systems had recovered and “our aim is to quickly return travelers to their plans and airlines to normal ops.”
In a statement to Q13 News, Alaska Airlines reported about 15 delayed flights, all under 15 minutes. The airline apologized to customers for the inconvenience.
It was not immediately clear how widespread the outage was. Passengers at John F. Kennedy International Airport in New York and at the airport in Long Beach, California, were among those reporting problems.
Crowds of passengers were seen waiting at Sea-Tac as well.
Sabre is the backbone of much of the airline and hospitality business. Introduced by American Airlines and IBM in 1964, the system is used by airlines, hotels and travel agents around the world to coordinate the sale of tickets and available rooms.
In August, Delta Air Lines lost power at its operations center in Atlanta, taking out computer systems for five hours. The airline had to cancel about 2,000 flights. The outage cost Delta about $150 million.