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Comcast cable bill addressed to customer as ‘Super B – – – -‘

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ADDISON, Ill. (WGN) — Mary Bauer, 63, of Addison, Ill., says the first thing she does when she gets home from work is flip on her TV.

Her signal is brought in to her home by Comcast. But it took months, Mary says, to finally get on a consistent basis.  She says her cable continually kept shutting off, and she had to keep calling to get it fixed.

“I had 39 technicians here from November to April,” she told WGN-TV.

Someone along the way, Mary says, finally got it right, but then she says her bills stopped showing up – four months in a row.

“I was nice enough to call them to ask how much I owe,” she said. “I was little hot and a little angry because I never got good service.” But she says she didn’t swear or call them names.

It was not an usual complaint, but when Mary got her latest bill…

“It says Super B – – – – Bauer,” she said. “This is a disgrace to me. Why are they doing this to me? I pay my bills. I do not deserve this.”

Just a couple weeks ago, a couple in Washington got a bill that was address to “A—Brown” when they tried to cancel their service.

In Mary’s case, Comcast told WGN, “We are investigating this thoroughly and will reach out to our customer.”

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3 comments

  • Don

    That’s our modern world for you, if you dare to complain because they failed to deliver on their promised service, you’re the bad person and are punished severely. Kinda sounds like the gubmint huh?

  • Sarah

    They have my account confused with someone who has the same name as me it’s been a year now and they still do not have it straighten out.

  • Kenneth Briggs

    they are like at&t they are all screwed up they do not know what they are doing , all they want is money , money , they have messed over me for a year and now they want to send bills on line only , it has been two months that I have seen a paper bill , went to a at&t store in Ukiah , Ca and it showed I owed nothing , but I put $40.00 on my account anyway so that the big office can not say I owe them anything . funny that they have no local office to go see , they want to hide in a boxwhere you can not talk face to face .