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Couple says they left huge tip at restaurant because ‘service tonight sucked’

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NEW YORK (CNNMoney) — Makenzie and Steven Schultz of Cedar Rapids, Iowa hired a babysitter Saturday night and headed to a new restaurant in town to celebrate their wedding anniversary.

What happened next caught the attention of the world.

Their dining experience “sucked,” Makenzie later wrote in a Facebook post that has gone viral with over a million “likes” and 150,000 shares. It “took 20 minutes to get water, 40 minutes for an appetizer and over an hour for an entree.”

Makenzie told CNNMoney that one couple actually walked out of the restaurant and another ran up to the hostess booth to warn a friend not to eat there.

The scene was akin to something out of a bad reality TV show where the diners are duped.

But the Schultzes looked around and realized something: There was only one waiter serving 12 tables, and he was doubling as the bartender too.

“It was easy for us to say, ‘Oh my goodness it’s taking so long. I can’t believe it,'” Makenzie said. “But I just flipped that and said look, he’s working so hard. He’s doing all that he can. He just has all these tables.”

In the end, they left a $100 tip for the server on a bill of $66.65. Makenzie wrote on the bill, “We’ve both been in your shoes. Paying it forward.”

Makenzie and Steven met when they were both waiters at the Bubba Gump Shrimp Co. in the Mall of America in Minnesota.

They know that sometimes the kitchen messes up or someone calls in sick and it’s not the waiter’s fault, but guests still blame the server, often leaving horrible tips.

“Steven and I agreed it would feel good to make this guy’s night when he would probably be getting minimal to no tips due to slow service,” she wrote in the Facebook post that displayed the bill (but omitted the name of the restaurant).

The tip worked out to 150%, a heck of a lot bigger than the usual 15% to 20% most Americans leave. CNNMoney confirmed the huge tip with the restaurant, which said they planned to add more waiters and that someone had called in sick Saturday and they couldn’t find a replacement.

“I’m just sharing this as a friendly reminder to think of the entire situation before you judge,” the Facebook post concluded. “And always always always remember where you came from.”

The Schultz family was astonished by how much attention the post received. They have heard from hundreds of people through Facebook, most complimenting them or sharing similarly inspiring stories.

As of Monday morning, they had not heard anything more from the server or the restaurant. They left without saying anything to the waiter because he was busy and they wanted it to be a surprise.

“I hope people just show more compassion for everybody,” Makenzie said. “If you can give little or give big, I think everybody’s world would be a little kinder, gentler and nicer.”

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3 comments

  • THERESA

    I AM A SERVER AND CAN SO RELATE…GIVING GOOD SERVICE OFTEN DEPENDS ON A MULTITUDE OF THINGS. STAFFING IS PROBABLY ONE OF THE MOST IMPORTANT..THIS WAS A GENEROUS TIP AND A VERY KIND GESTURE. i AM SURE THE SERVER WAS VERY GRATEFUL

  • Jon

    never should have happened. The failing lies with management, 12 tables in an upscale restaurant should have 2 servers and a busser AT LEAST. IF it was that bad with only one server and no bartender the manager/assistant manager should have come in, or even one of the owners or the host could have jumped in and ran water…poorly ran business.

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