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Who’s to blame for holiday shipping delays?

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By Ricardo Lopez, L.A. Times

A day after Christmas, UPS and FedEx are still playing Santa and scrambling to deliver packages that missed their Dec. 24 delivery deadlines.

The shipping giants blamed their tardiness on heavy holiday shipping volume and bad weather in some parts of the country.

“UPS understands the importance of your holiday shipments,” United Parcel Service said in a statement Wednesday. “UPS is experiencing heavy holiday volume … the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed.”

Package Shipping Companies Rush To Delivery Backlog Of Christmas PackagesThe company did not make pickups or deliveries on Christmas Day. UPS did not disclose how many packages were delayed.

A FedEx spokesman told the Associated Press that some customers would be able to pick up delayed packages at FedEx Express centers.

In an emailed statement, FedEx said the company “experienced no major service disruptions in the week before Christmas despite heavy volume. Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents.”

Inquiries seeking comment from UPS were not immediately returned Thursday.

Customers grumbled on social media about the late shipments.

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2 comments

  • Gloria McGinnis

    Been watching the news blast UPS for service failure on the amazon.com pkgs. Wish they would but the blame where blame is due. On the last minute online shopper & amazon. I worked for UPS for almost 20 yrs, & I know when it comes to "peak season" it all hands on deck. & it's not just the brown trucks, it's the hundred & thousands of people behind the scenes, in the hubs, & airports that bust ass to make it happen

  • ted

    Well,..no pickup and deliveries on chistmas???And you didn’t get your packsge,…..on chistmas???…I actually thought they worked on chistmas, like many do.