Local News

Technical difficulties force Health Plan Finder offline

C.R. Douglas talks with state Insurance Commission about Health ExchangeSEATTLE — Within just a few minutes of going online, Wahealthplanfinder.org was taken down for maintenance problems.

Richard Onizuka, CEO for the Washington Health Benefit Exchange, issued the following statement after the health plan finder site went down on the first day of the Affordable Care Act:

“Washington Healthplanfinder launched this morning at 7:30 a.m., bringing new quality health coverage options to thousands of uninsured individuals, families and small businesses in Washington state.

During the launch, we became aware that some users were experiencing slow loading times or difficulty completing their application. While this is not affecting all users, we want to investigate the root cause for why this is happening and will be placing the site in maintenance mode in order to identify and correct these issues. We expect to have an update at 9:30 a.m.

 The experience of our customers is our top priority and we thank you for your patience as we work to refine the system on day one. We expected to have some of these bumps in the road and look forward to have the system back up and running as soon as possible.”

Shortly before 10 a.m., Onizuka issued this statement:

“This morning, we determined that consumers attempting to enroll in health coverage through Washington Healthplanfinder experienced slow loading times or difficulty completing their application. While this is not affecting all users, the site was placed into maintenance mode in order to identify and correct these issues.

Our team has made a few modifications to the site and are currently in the process of bringing Washington Healthplanfinder back online. We will continue to closely monitor the website for any performance issues and will take additional action as needed.

Again, the experience of our customers is our top priority and we thank you for your patience as we work to bring the site back up to Washingtonians statewide.”

VIEW & ADD COMMENTS

5 Comments to “Technical difficulties force Health Plan Finder offline”

    Anonymous said:
    October 1, 2013 at 10:57 AM

    That’s a very ominous omen for the launch of this healthcare atrocity.

    jumapili said:
    October 1, 2013 at 4:51 PM

    Instead of being so concerned about a few bumps in the road about a website for getting insurance. Why are we not more concerned with how one the the largest health care providers in Washington behaves. According to the Tacoma News Tribune, MultiCare has placed a series of liens against patients it treated as trauma victims – not because of a lack of insurance or payment by patients. Rather than bill medical insurance, the hospital system tried to collect higher payments from legal awards patients might receive as a result of their trauma. If true, this story is an audacious example of some of the most aggressive billing practices we’ve ever heard about — skipping insurance altogether, filing liens for personal property first, and creating fake addresses for out-of-state corporations to handle the paperwork. http://www.multicareabuses.com

    tin said:
    October 1, 2013 at 5:07 PM

    I tried to get on the sight this morning and it was pretty obvious that they wasted Federal dollars developing it since it would not load. Freakin' retarded! So, we are forced to purchase insurance we don't need and can't. Thanks Obama, appreciate you bankrupting us.

    Anonymous said:
    October 2, 2013 at 11:35 AM

    Would love to know an eta for when the site will finally be operational. Is there somewhere I can look to find this information? Thanks.

    Anonymous said:
    October 2, 2013 at 6:53 PM

    Welcome to government run everything! I can only imagine what getting care will be like…..

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