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ITIL is most definitely coming to be more important in today’s IT businesses worldwide. Many thanks for this post, it has been an excellent read and I have found it intriguing. I question exactly how well ITIL is being adhered to by the different businesses these days? I know that, in my experience, it does not always go 100 % to strategy – however thats the reason Itil is just a framework I suspect. It leaves some parts open to analysis of the adopter which is where in some cases points go a little bit of incorrect.
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